Artificial Intelligence (AI) is one of the many ways the world is changing, especially within enterprise businesses. As new uses for AI pop up, many organizations have worked to incorporate it into their business models, although not all have succeeded. Here are some reasons why and how to avoid the pitfalls of AI implementation in your own business.
It’s All About the Data
For AI to work correctly, it needs access to enterprise data—both historical information and real time data once it’s up and running. This lets it best maneuver and adapt to the business’ unique needs. However, the normal process to “train” AI is to give it sample data in a controlled setting to teach it what it needs to know. Unfortunately, once it’s actually up and running in day-to-day operations, it fails because everyday production or workflow does not follow the same predictable patterns as controlled data in a test environment. For example, if you set up a customer service bot to help tackle questions and provide help, it may not be able to handle misspellings, emojis, slang or poor grammar from real customers after being trained on questions posed in perfect English.
Other Challenges to Implementing AI for Enterprise Businesses
In addition to messy data challenges, other hurdles include the cost and resources required to maintain the AI once implemented; creating a streamlined system of delivering information from the bot to employees and back when necessary; a structured method for escalating an issue to a flesh-and-blood human at the right time to avoid customer frustration; and correlation checks.
Fortunately, many of these pitfalls can be avoided, especially if they’re built into the original implementation. This includes not skimping on the necessary pieces to guarantee success. Investing in a robust and scalable platform is paramount. Making sure the AI is customized for each use and adding additional use cases over time are important for ensuring the AI continues to be useful and efficient instead of turning into another system to be maintained far past its use.
Interested in keeping your enterprise business productive and on the cutting edge of the newest technologies? Contact Mobile Goods today to learn more about our menu of products and services.